Frequently asked questions

What is the concept of family care?

Social services provided to the family or any of its members in general, and to women, children, minors, orphans, the needy, people of determination, youth, the elderly, children, children of unknown parentage and those without family care, according to their categories. It aims to protect them, care for them, and secure their rights that have been stipulated in legislation.

Is the Family Care Authority an independent government body?

His Highness Sheikh Khalifa bin Zayed Al Nahyan, President of the UAE, in his capacity as Ruler of Abu Dhabi, issued a law establishing the Family Care Authority (FCA), as an independent authority with full legal autonomy. It Is an affiliate of the Department of Community Development (DCD).

Which entities will be merged?

  • Dar Zayed for Family Care.
  • Social support centers of the Abu Dhabi Police.
  • Social Care and Minors Affairs Foundation (partially).

Why was the Family Care Authority established?

After conducting several studies, the Department of Community Development found a need to establish the Family Care Authority to unify efforts and follow a proactive approach that ensures access to the governance model in managing family care cases and providing high-quality services to the community in Abu Dhabi. This comes in line with the Department's vision towards achieving a dignified life for all.

The Authority was established in Abu Dhabi with the aim of providing proactive, specialized, and centralized services that meet the needs of beneficiaries by unifying efforts, complementing roles, and developing knowledge and specializations in the social sector.

The centralization of the work of these entities will enhance capabilities, foster integration, and build a strong and sustainable ecosystem for knowledge exchange. The Family Care Authority will be responsible for creating a unified database and record for all beneficiaries, to provide integrated social services in a shorter time through creating a single point of contact.

The establishment of the authority follows an evaluation of the existing processes of the beneficiaries’ journey in Abu Dhabi and is based on services distributed across several relevant authorities in the social and public sector in the field of family care. It aims to achieve the highest quality standards in line with previously adopted policies, thus ensuring access to the governance model while managing family cases and providing them with proactive services after studying and identifying their needs.

What are the objectives of the Family Care Authority?

  • FCA shall act as the relevant Authority and a single point of contact providing integrated services for all family-care beneficiaries in Abu Dhabi.
  • Developing and updating a unified database and record for all beneficiaries of family- care programs.
  • Advance the family care services provided to beneficiaries and managing cases, including families, children and youth, and to socially empower them.
  • Supporting social entities in achieving their goals through coordination, case management, and providing necessary data.
  • Providing high-quality family care services to Abu Dhabi’s community, in line with the emirate’s policies, laws, and regulations.
  • Improving the existing family care model to encompass operational coordination and providing services to beneficiaries.

What is the mandate of the authority?

  • Proposing general policies and strategic plans and submitting them to DCD in preparation for approval by the Executive Council.
  • Setting FCA’s operational plans and policies, including family care plans and services provided to beneficiaries, while linking its outcomes to improving families’ quality of life.
  • Providing family-care services in accordance with policies and regulations.
  • Conducting research and studies related to family care, identifying challenges, and proposing necessary legislations to improve and enhance family-care services, that can raise the quality of family life, in coordination with DCD.
  • Developing necessary programs to enhance family-care and case-management services that can empower beneficiaries in the community, in accordance with the applicable legislations.
  • Raising community awareness on family’s role in society, in coordination with the relevant authorities.
  • Providing counselling, psychological and social support to family-care beneficiaries in various cases, while protecting them from abuse or mistreatment.
  • Handling cases related to family care referred to FCA by police stations or directly reported by parties of a conflict, while providing advice and guidance and sponsoring reconciliation when necessary.
  • Securing healthcare, social, and educational requirements for minor orphans and other similar cases.
  • Securing the needs of children who lack family care and managing their custody in general.
  • Securing custodian families to provide health, psychological, social, recreational, and educational care for children who lack family care, following up on children under custodianship, and supporting custodian families.
  • Instilling noble values, principles, ethics, and strengthening national identity and patriotism in children who lack family care.
  • Managing and organizing the process of parental care and raising parents’ awareness of suitable methods to raise and treat children in coordination with relevant authorities.
  • Coordinating with relevant authorities to develop and implement social programs that contribute to rehabilitating individuals with a troubled past, such as previous residents of corrective and medical rehabilitation centres or residents of shelters, then following up on their cases and reintegrating them into society.
  • Participating in local and international events, forums and conferences related to family care.

What’s the status of services provided for current beneficiaries?

All entities will continue to provide services to all beneficiaries without any direct impacts on the stages’ delivery. Any changes that may affect the beneficiary's journey will be communicated later, through a single point of contact, in a shorter time.
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