The Department of Community Development is committed to the social welfare of everyone who calls Abu Dhabi home. The Department’s foundations are based on the vision of our nation’s Founding Father, His Highness Sheikh Zayed bin Sultan Al Nahyan, who recognised that social welfare and community development are important enablers of prosperity and growth. We are guided by the values of respect, credibility, empathy, responsibility, passion for giving and kindness and our aspiration is to ensure a dignified life for all.

The Volunteering Policy in Abu Dhabi promotes a culture of Volunteering to enhance social cohesion and benefit the community as a whole, through increasing volunteering engagement and participation, in addition to enhancing skills-based and service-based Volunteering. The policy encourages professional and consistent standards for Volunteering, where the Volunteers, Volunteering Teams and Volunteering Involving Organizations (VIOs) are adequately supported, protected and recognized for their achievements through technology, which leads to increase the accessibility and quality of government social services.

Types of Volunteering:

  1. Traditional Volunteering: 
    Volunteering by individuals or entities that do not employ specialized skills and that require obtaining the necessary permits from the concerned authorities. This type of volunteering includes a myriad of volunteer activities (such as beach cleaning, orientation and sports training).
  2. Volunteering in Events: 
    Volunteering in activities, events and initiatives for one occasion (such as the National Day, Special Olympics, Formula One, etc
  3. Institutional Volunteering: 
    in which the entity’s employees participate, whether from the public, private, or third sector, which is usually part of the Corporate Social Responsibility “CSR” program. These activities are usually charitable or community-based initiatives.
  4. Volunteering for Social Affairs: 
    Volunteering to assist or support the efforts of a public, private, or third sector institution that is engaged in social welfare services (such as public care for the elderly).
  5. Virtual Volunteering: 
    Volunteering activities that are performed remotely using the internet in whole or in part. Virtual Volunteering is also known as online volunteering, remote volunteering, or electronic volunteering.
  6. Specialist Volunteering: 
    Volunteering that relies on specialized skills that require obtaining the necessary permits from the relevant authorities, including professionally-licensed persons (such as doctors, lawyers, engineers, consultants)
  7. Volunteering in Emergencies: 
    Voluntary activities that are short term or of for a required period, to be exercised in emergency situations, crises and disasters.
  8. Visitor Volunteering: 
    Volunteering of non-residents in the UAE in favour of specific entities or specific community issues in the Emirate of Abu Dhabi.
  9. Overseas Volunteers: 
    Volunteering by UAE citizens or residents of the UAE, representing the Emirate of Abu Dhabi or the United Arab Emirates in volunteering activities abroad.

To register as a volunteer, please visit

Volunteering Policy

3 Jun 2020
Volunteeting Policy

Other Category

Frequently asked questions

What are the terms and conditions for volunteers and volunteering groups?

You can now register in the volunteering policy in Abu Dhabi page through this link: where are you are able to view all the terms and conditions and how to register.

What is the limit number of members to register in a volunteering group?

You're able to register a volunteering group with an unlimited number of members but no less than five members in each group. Terms and conditions apply.

How to apply in available volunteering opportunities?

You must be a registered member on the platform, after registration and acquiring the reference number you are now able to access Abu Dhabi‘s Page for volunteering and apply to any volunteering policy available in the ‘opportunities' section.

When will the volunteering permits be issued?

Permits will be issued in the second stage after all volunteering individuals, groups and organizations are registered and have completed the procedures and the required data.

Is it possible to volunteer to register or does it require a permit first?

Yes, the volunteer or volunteer group registered on the platform can apply to any volunteer opportunity registered on the platform, taking into account all the terms and conditions listed and defined by the entity offering the volunteer opportunity until the permits are issued.

Are there specific ages for volunteers?

The volunteer must be at least 18 years old, and anyone under the age of 18 may volunteer with the written consent of his guardian or guardian.

What types of permits are available?

There are 3 types of permits that are given to each of the following:

  1. Volunteer permit: 
    issued to individuals who wish to volunteer. 

  2. Volunteering Group permit: 
    issued to a group of 5 or more people who wish to volunteer. 

  3. Organization volunteer recruitment: 
    the permit of organizations that use volunteers, which is issued to legal authorities from any sector (public, private, and third) that would like to involve volunteers in its operations and programs.

What are the advantages of the permits provided?

  • The presence of a clear legal form for the volunteers to guarantee their rights, duties and responsibilities.
  • Documentation of volunteering opportunities and volunteers and their working hours.
  • Give volunteers written and reliable proof of their contributions and participation to the volunteer opportunities.
  • Existence of a reference for volunteers, including groups, individuals and organizations volunteer recruitment.
  • Volunteers, individuals and groups, can practice volunteering activities directly without the need to register and obtain approvals to every opportunity.

Does the permit given to volunteers authorize them to practice volunteer work within the emirate of Abu Dhabi or UAE as a whole?

The permit holder is only permitted to volunteer within the Emirate of Abu Dhabi, only. For other Emirates, approvals must be acquired from the relevant authorities.

What is Specialized volunteering?

It is volunteering that relies on specialized skills that require obtaining the necessary licenses from the concerned authorities and includes professionally licensed persons such as doctors, lawyers etc..

Is it obligatory for any organization that recruit volunteers to obtain a permit?

Yes, all entities in the Emirate of Abu Dhabi, whether they have permits or not, must apply and obtain permits from the department within a period not exceeding 12 months, and all procedures that are applied to those organizations during the transitional period in the second stage will be clarified. The exception is the federal government departments or institutions or the departments of the Abu Dhabi government or its institutions authorized to perform volunteer work in the Emirate of Abu Dhabi according to the laws assigned to it, where they will be provided with exceptional permits.

How can you contact us?

You can contact us via email at

What are the procedures required by us (as a government entity) to issue a permit to engage in volunteer work?

In the first stage, registration must be carried out on the volunteering page in Abu Dhabi on the website, and permits will be issued to the entity the in second stage. As for the required procedures, we would like to inform you that once the registration begins, the platform will clarify all requirements and procedures required.

Does the (Organization Permit) include employees, meaning that if we, as an entity, organize a volunteer event, and the participants are its employees, are we able to use the Organization Permit only, or does every employee have to obtain a volunteering permit?

If the event is organized by the entity and the target segment are its employees, the organization has the right to organize the event without the need to issue permits for its employees that are part of the organization, and if volunteers are recruited outside the organization’s scope, the volunteer must be permitted to do so.

As for the organization‘s permit, we would like to inform you that the purpose of issuing permits to organizations or entities is to enable them to attract volunteers in the entity, whether for their activities or the programs provided.

Does the employee have the right to participate in volunteering activities (not related to his workplace, that is, it was implemented by other parties), are they entitled to use the permit of the organization he works for?

If the employee wishes to participate in any volunteering opportunities organized by other entities and the purpose was not government representation by the entity, we would like to advise that the employee must obtain a permit to practice volunteer work.

Events that are organized on different occasions (e.g: National Day, Flag Day etc.) and the use of volunteers from various universities, colleges and volunteer teams (do we, as a government entity, have to use only volunteers who have individual volunteering permits)? Or is it permissible to use volunteers who do not have personal permits but work for a permitted organization and groups to practice volunteer work?

We would like to state that the organizational permit is for the organization that recruit volunteers, which are issued to legal authorities (whether from the public sector or the private sector or the third sector) that wish to involve volunteers in their operations or programs and not the entities that provide volunteers, so we would like to report that the authority must seek volunteers that hold an volunteering individual or group permit.

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