What are the terms and conditions and how to apply for licenses for volunteers and volunteering teams?

You can now apply by entering the web page of Volunteer in Abu Dhabi through www.volunteers.ae/abudhabi where you can find and view all the terms and conditions and how to apply.

What is the limit number of members to apply for a volunteering team?

You're able to apply for as a volunteering team with an unlimited number of members but no less than five members in each team.

Terms and conditions apply

How to apply in available volunteering opportunities?

You must be a registered member on the platform, after registration and acquiring the reference number you are now able to access Abu Dhabi‘s Page for volunteering and apply to any volunteering policy available in the ‘opportunities' section.

Where can I apply for a volunteer team licensing service, or an organization utilize volunteers?

To obtain a license for volunteer teams or organizations that recruit volunteers, you can submit your application through volunteers.ae platform through www.volunteers.ae/abudhabi

Are there specific ages for volunteers?

The volunteer must be at least 18 years old, and anyone under the age of 18 may volunteer with the written consent of his guardian.

What types of permits are available?

There are 2 types of permits that are given to each of the following:

Volunteering Group permit:
issued to a group of 5 or more people who wish to volunteer.
Organization volunteer recruitment:
the permit of organizations that use volunteers, which is issued to legal authorities from any sector (public, private, and third) that would like to involve volunteers in its operations and programs.

What are the advantages of registering as an individual volunteer / licensing as a volunteer entity or team in the Emirate of Abu Dhabi?

The presence of a clear legal form for the volunteers to guarantee their rights, duties and responsibilities.

Documentation of volunteering opportunities and volunteers and their working hours.

Give volunteers written and reliable proof of their contributions and participation to the volunteer opportunities.

Existence of a reference for volunteers, including groups, individuals and organizations volunteer recruitment.

Volunteers, individuals and groups, can practice volunteering activities directly without the need to register and obtain approvals to every opportunity.

Does the license given to volunteers authorize them to practice volunteer work within the emirate of Abu Dhabi or UAE as a whole?

The license holder is only permitted to volunteer within the Emirate of Abu Dhabi, only. For other Emirates, approvals must be acquired from the relevant authorities.

What is Specialized volunteering?

It is volunteering that relies on specialized skills that require obtaining the necessary licenses from the concerned authorities and includes professionally licensed persons such as doctors, lawyers etc..

Is it obligatory for any organization that recruit volunteers to obtain a license?

Yes, all entities in the Emirate of Abu Dhabi, whether they have licenses or not, must apply and obtain license from the Department of Community Development within a period not exceeding 12 months, and all procedures that are applied to those organizations during the transitional period in the second stage will be clarified.

The exception is the federal government Departments or institutions or the departments of the Abu Dhabi government or its institutions that’s authorized to perform volunteer work in the Emirate of Abu Dhabi according to their laws assigned to them, where they will be provided with exceptional licenses.

How can you contact us?

You can contact us via email at info@volunteers.ae

What are the procedures required by entities to issue a license to engage in volunteer work?

Firstly they must visit the website www.volunteers.ae/abudhabi and apply for license request, licenses will be issued to the entities . As for the required procedures, we would like to inform you that on the page you can find all the requirements and needed procedures outlined clearly.

Is the entities license cover the employees also, which we mean by that as an entity when we organize volunteering activity, and the participants are the entity’s employees is it required by every employee to obtain license?

All entities that utilize volunteers must only accept registered volunteers through the volunteers.ae platform.

Does the employee have the right to participate in volunteering activities (not related to his workplace, its manage by other entities) can he use the entities involve volunteers license(his workplace license)?

Employees can register for volunteer opportunities organized by any other entity, provided that the employee is registered on the volunteers.ae platform.

What are the required documents to apply for the volunteer team’s licensing service or the licensing of organizations that utilize volunteers?

Required documents for licensing the volunteer team:

Volunteer team constitution.
A letter from the organization clarifying the team's affiliation if the team is part of an organization.

Required documents for licensing organizations that utilize volunteers:

Attach the founding documents.
A valid commercial or professional license.
An official letter clarifying the organization's request for licensing as an entity that utilizes volunteers.

What are the procedures for applying for a volunteer team license service?

The team leader logs into the UAE Volunteers platform using their personal account.
Fill in the team's details, attach the required documents, and send the invitation to the founding members.
Attach the team’s operational system and apply for a team license in Abu Dhabi Emirate after activating the account on the UAE Volunteers platform.

Are there any fees for the volunteer license service?

No, there are no fees.

Are there any specialized programs to spread the culture of volunteering in the community for those interested in volunteering?

One of the key initiatives of the department is supporting the efforts of the Abu Dhabi Government to promote the culture of volunteering in the emirate by encouraging social contribution with the participation of various segments of society, including citizens, residents, and companies. The "Tamm" initiative, established in February 2019 by the Department of Community Development, aims to bring together the government, private sector, and civil society to enhance the culture of social contribution. This body addresses social challenges through four main pillars: the Social Investment Fund, the Incubator and Social Accelerator Program, the Social Volunteering Program, which is a new form of organizing work, and the Social Impact Bonds.

Can a volunteer team use the license issued by the Department of Community Development in other Emirates?

A team holding the license can volunteer only within the geographical boundaries of Abu Dhabi Emirate. Volunteering in other Emirates may require registration or approval from the relevant authorities in those Emirates.

What is the purpose of issuing licenses for entities?

The purpose of issuing licenses to institutions or entities is to enable them to attract volunteers for their events or programs, in accordance with the volunteer work policy issued by the Department of Community Development.

How can I register my volunteer hours?

If the volunteer opportunity is listed on the UAE Volunteers platform, the volunteer team or the organization that utilizes volunteers and is responsible for the opportunity will upload and approve the volunteer hours for the volunteers in their profiles after completing the opportunity. If the volunteer opportunity is not listed on the platform, volunteers can provide the platform with the details of the opportunity along with a message confirming the approved hours from the organizing entity via email at info@volunteers.ae.

Can I obtain a copy of the volunteer team license or the license of the organization using volunteers?

Yes, a copy can be obtained by visiting the profile of the team leader or the representative of the organization. If the license cannot be found, you can contact the technical team at the platform via email at info@volunteers.ae.

How can I change the volunteer team’s details?

Changing the volunteer team’s details requires updating the team's constitution and sending it via email to social.contribution@addcd.gov.ae.

What is the procedure to obtain a letter for the number of volunteer hours for the Golden Residency?

Registered volunteers on the platform can apply for the letter by logging into their profile, then going to "My Requests," and submitting a request for the letter.

FAQs